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With the increased introduction of common-use facilities, integrated technologies and processes, airports have become more directly involved with the passenger process and therefore the resulting customer experience. Martin Lamprecht interviews Antoine Rostworowski, Director, Airport Customer Experience and Technology at Airports Council International (ACI-World) about ACI’s Airport Service Quality (ASQ) programme.
On the occasion of the 2016 ACI-NA/World Annual Conference/World Annual General Assembly in Montreal and the organization’s 25th anniversary, Martin Lamprecht, Publisher & Managing Editor and also our guest blogger from Momberger Airport Information interviews Angela Gittens, Director General, ACI World about Customer Service, Sustainability, Safety, Regulation and Cooperation.
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