- 0 Comments
- A-CDMACI WorldAirport Traffic GrowthAngela GittensATXBig dataBrexitcapacityCongestionMomberger Airport InformationNew TechnologiesOlivier JankovecSecurity Threats
With the increased introduction of common-use facilities, integrated technologies and processes, airports have become more directly involved with the passenger process and therefore the resulting customer experience. Martin Lamprecht interviews Antoine Rostworowski, Director, Airport Customer Experience and Technology at Airports Council International (ACI-World) about ACI’s Airport Service Quality (ASQ) programme.
On the occasion of the 2016 ACI-NA/World Annual Conference/World Annual General Assembly in Montreal and the organization’s 25th anniversary, Martin Lamprecht, Publisher & Managing Editor and also our guest blogger from Momberger Airport Information interviews Angela Gittens, Director General, ACI World about Customer Service, Sustainability, Safety, Regulation and Cooperation.
Categories
Airport Performance
Safety
Sustainability
Event
Aviation Innovation
ADB SAFEGATE Around The WorldMost Read
-
The design of run- and taxiways is critical when airports and airlines look for efficiency gains
We caught up recently with Thomas Harboe, head of Des...
-
Air Traffic Expansion is the biggest challenge facing airports
Uninformed commentators cite security as the biggest...
-
Transforming operations: six reasons to evolve to the intelligent airfield
Several years ago, LED technology transformed airfiel...
Polls
Loading ...
Recent Comments