Recently Ground Support Worldwide published an article written by Josh Smith about how ADB SAFEGATE´s SafeControl Management System uses real-time intelligence to optimize operations on the ramp. In a data-driven world, more information provides opportunities to be efficient. ADB SAFEGATE is helping deliver key information to ground personel while keeping them connected with airport and airline officials for improved operations on the ramp.
With the increased introduction of common-use facilities, integrated technologies and processes, airports have become more directly involved with the passenger process and therefore the resulting customer experience. Martin Lamprecht interviews Antoine Rostworowski, Director, Airport Customer Experience and Technology at Airports Council International (ACI-World) about ACI’s Airport Service Quality (ASQ) programme.