No other aspect of an airline’s operations probably has such a big impact on the entire organization as the on-time Performance (OTP). Good OTP requires many people and functions to perform well together—consistently and over time and it´s key for passenger satisfaction. Recently OAG released the annual On-time Performance (OTP) Star Ratings report, which accredits the top airlines and airports around the world for superior punctuality performance.
OTP key for passenger satisfaction
No other aspect of an airline’s operations has as big an impact on the entire organization as the on-time Performance (OTP). Good OTP requires many people and functions to perform well together—consistently and over time. And when things go wrong, as they inevitably do, OTP hits costs, profits, customer experience, and employee morale hard. Passengers want to travel with airlines with high OTPs, because it means they’re consistently on time across the board.
Primary internationally accepted standard for operational efficiency
Airport operational efficiency is measured through different measures, with On-Time Performance being the primary internationally accepted standard. On-Time Performance is measured by comparing the actual off-block time (when aircraft pushes back) against the airline schedule time for a departing flight. The measurement is done in accordance with the IATA (International Airlines Transport Association) universal standard benchmark which considers a 15 minute deviation from the scheduled time as an on-time departure. The On-Time Performance of the airlines is averaged for a specific airport to produce On-Time Performance for the airport. This is bench marked against a target which is agreed upon by the airport stakeholders.
The On-Time Performance Stars Ratings Programme
The On-Time Performance Stars Ratings Programme is an ongoing accreditation programme which awards all airlines and airports a star rating once a year based on 12 months’ rolling performance. The Star Ratings range from one to five stars. Airlines and airports with the best on-time performance, for example, the top 10%, receive five stars. The awards are then distributed, across all airlines and airports with the poorest performers receiving one star. OAG recently released the annual On-time Performance (OTP) Star Ratings report.
ADB SAFEGATE helps airports and airlines globally to improve on time performance. Do not hesitate to contact us if you want to discuss how we can help accelerate performance at your airport?
ADB SAFEGATE is a leading provider of solutions that boost efficiency, improve safety and environmental sustainability and reduce operational costs for airports, airlines and ANSP’s. The company works with customers to identify performance bottlenecks and jointly solve them through integrated solutions that improve airport and airline performance. These solutions address every aspect from approach to departure – airport traffic handling and guidance, airfield lighting, tower-based traffic control systems, intelligent gate and docking automation, services and advanced analytics. ADB SAFEGATE has more than 1,100 employees across 45 nationalities in 25 countries, and operates in more than 175 countries, serving more than 2,500 airports globall