With the increased introduction of common-use facilities, integrated technologies and processes, airports have become more directly involved with the passenger process and therefore the resulting customer experience. Martin Lamprecht interviews Antoine Rostworowski, Director, Airport Customer Experience and Technology at Airports Council International (ACI-World) about ACI’s Airport Service Quality (ASQ) programme.
The air transport industry has promoted the idea of seamless travel for many years. IATA’s vision for its current Fast Travel program is that 80% of passengers be offered a complete suite of self-service options based on industry standards. What does this really mean for the passengers? Matthys Serfontein, Vice President, Airport Solutions, SITA, shares facts about Airport IT Trends and thoughts about what seamless travel will really mean for passengers. Continue reading