RESEARCH. In 2017, Frost & Sullivan kicked off its “Digital Transformation in Aviation” research initiative, running a series of global airline and airport surveys, aiming to understand the current state and future digital vision of operators. This article presents an overview of the key topics covered in the discussions with airport end-users, complemented by Frost & Sullivan’s own insights from published research reports on airport IT systems and airport landside/airside services.
WHITE PAPER. Airports and airlines generate more data than ever before. However, the aviation industry only leverages a minor part of this information to develop meaningful business insights and data-based services. The ADB SAFEGATE-Frost & Sullivan global study reveals that capacity-constrained airports are investing in digitization to optimize processes and support traffic growth, and measuring outcomes through key performance indicators like on-time performance and inbound/outbound traffic efficiency, among others. Continue reading
The air transport industry has promoted the idea of seamless travel for many years. IATA’s vision for its current Fast Travel program is that 80% of passengers be offered a complete suite of self-service options based on industry standards. What does this really mean for the passengers? Matthys Serfontein, Vice President, Airport Solutions, SITA, shares facts about Airport IT Trends and thoughts about what seamless travel will really mean for passengers. Continue reading